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STAY CONNECTED1-800-3845-PAY (Toll free)
9:00 to 19:00, Monday through Friday,
excluding federal holidays.
We partner with reputable brands such as Citibank, J.P. Morgan and Wells Fargo that are licensed to operate efficiently, protect your money and are subject to regulatory and supervisory frameworks across the U.S., Europe and Asia.
PingPong transfers more than 150 million dollars a day for international eCommerce sellers just like you.
More than 1,000,000 sellers turn to PingPong for safely bringing their money home.
PingPong has processed more than 90 billion dollars in cross-border payments for eCommerce.
When you partner with PingPong, your payments will be made on a secure platform that’s compliant with financial regulators around the world. PingPong holds all customer funds in trust until they are withdrawn. We maintain sufficient levels of capital in accordance with regulations for each of the jurisdictions in which we operate.
PingPong Europe S.A. (EU) is a licensed Payments Institution with The Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg, and is authorized to execute payment transactions and conduct remittances originating from throughout the EU.
In Hong Kong
PingPong Global Holdings Ltd. (Hong Kong) is a licensed Money Service Operations with Customs and Excise Department.
PingPong is a member of JPSA (the “Japan Payment Service Association” )
In the United States
PingPong Global Solutions Inc. (USA) is registered as a Money Services Business with the Financial Crimes Enforcement Network (FinCEN) of the U.S. Treasury, and a non-depository financial institution on the National Mortgage State Licensing System (1572799). PingPong is regulated under the EU’s General Data Protection Regulation (GDPR) and the 23 NYCRR 500, the New York Department of Financial Services’ cybersecurity regulations. New York State File No. 4729804 FinCEN registration number No. 31000104088714
For Alaska Residents Only:
If your issue is unresolved by PingPong Global Solutions Inc, 404-415-6568, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: 1. Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 2. If you are an Alaska resident with questions regarding formal complaints, please email us at firstname.lastname@example.org or call Nine Zero Seven Four Six Five Two Five Two One
For Texas Residents Only:
If you have a complaint, first contact the consumer assistance division of PingPong Global Solutions Inc. at 415-404-6568, if you still have an unresolved complaint regarding the company’s (money transmission, currency exchange or depository agent) activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, or to 1-877-276-5554 (toll free), www.dob.texas.gov. PingPong cooperates with the Financial Intelligence Unit for each of the jurisdictions in which it operates, and submits financial transaction reports when requested by the appropriate regulator.